Refund Policy

If you purchase a monthly or yearly subscription, you can request a full refund within 7 calendar days of the first charge — no questions asked. After the 7-day window, subscriptions are non-refundable for the current billing period, but you can cancel anytime to stop the next renewal. Any credits already issued in the current billing period remain usable until the period end.

One-time credit packs are non-refundable once purchased (consistent with Stripe's policy on instantly-deliverable digital goods). To balance this, every credit you buy remains in your account indefinitely — there is no monthly burn-down, no expiry, and unused credits do not lapse. Buy a pack, use it whenever it makes sense for your workflow.

If a generation fails for any reason on our side (provider timeout, upstream model error, content-policy block by the upstream provider, etc.), the credits charged for that generation are automatically returned to your balance within a few seconds. You do not need to contact support for failed-generation refunds — the system reconciles them itself. Check your usage history at /settings/credits to verify.

For subscriptions, you can cancel renewal at any time from your billing settings. Cancellation stops the next renewal — it does not retroactively refund the current billing period. Credits already issued remain in your account after cancellation (see Section 2).

Your generated outputs (videos, images, audio) are licensed for commercial use, including ads, products, social media, and client work. Outputs you have already generated remain yours to use even after a refund or subscription cancellation.